Virtuoso Hotel Booking Tool

This tool provides the ease, convenience, and speed of being able to look up rates and book Virtuoso hotels on your own, and still receive the exclusive Virtuoso amenities!  From the hotel’s perspective, nothing changes.  I will still receive your booking information and, as with any booking, will still reach out to the hotel(s) personally to communicate your details, preferences, and special requests. This is just an option for you outside of business hours, so you don’t have to wait for me to get back to you.

Use this link to access the hotel booking tool.   If it’s your first time, you will be asked to create an account.

https://www.virtuoso.com/advisor/SuzetteMack/hotels

(If I am not shown as your advisor, simply search for my name and select me.)

Then just follow the easy instructions in the booking tool. You’ll provide your dates, view rates and availability, select the room you want, provide your contact and payment details, and voila! You’ve made your booking.

Helpful Tips

  • The first rate shown when you enter the dates is the highest rate across the stay. You need to click on Book Now and select the Rate Breakdown to see the daily rates.
  • The rate shown should never be higher than the Best Available Rate (BAR) shown on the hotel website (which may be advertised as their Flexible Refundable rate).  If you see a discrepancy, please let me know so I can notify the hotel. It’s a relatively new tool, so there are occasional bugs to work out.
  • If the hotel is not available for booking online, I will receive your request via email.
  • Please contact me if you need to change or cancel your booking, as that cannot be done through the Virtuoso website.
  • USD is the default currency displayed. Keep this in mind when booking foreign hotels, as  the exchange rate may fluctuate before your travel dates.  You can select a different currency in the left navigation panel to get an accurate quote in local currency.  The local currency will also be shown in the Rate Breakdown displayed before finalizing the  booking.
  • When booking on a mobile device, scroll to the bottom and select “Full Site.”
  • Some promotions will not combine with Virtuoso amenities, so you may not see all of them available when searching rates. If you have your eye on a special promotion, feel free to reach out to me to look into it!
  • When booking last minute (7 days or less prior to travel), I will do my best to follow our typical VIP process of contacting the hotel directly for any booking, but I  cannot guarantee this.  You will still receive the Virtuoso amenities, however.

When NOT to book via Virtuoso.com:

  • Some programs will trump Virtuoso – As you may know, I am fortunate enough to be able to work with many exclusive luxury hotel programs  in addition to Virtuoso. While it’s rare, there are a few programs that I will recommend over Virtuoso. In these instances, I recommend you submit your request directly to me to get the best value.
    • Four Seasons Preferred Partner – Higher VIP status and better breakfast amenity (includes room service)
    • Dorchester Diamond Club – Often receives upgrade at booking
    • Mandarin Oriental Fan Club – Credit amenity received is more flexible than the Virtuoso credit
    • Shangri-La Luxury Circle – Often receives upgrade at booking
  • When your hotel booking is not simple –The booking tool is not designed for multiple rooms, special requests, trips involving multiple hotels, or any other “booking complications.” Anytime you have a booking request that goes beyond the most basic hotel reservation, it is still best to contact me first!